Did you know that the annual report issued by We Are Social shows that 89% search for information about your online store on the internet and from online reviews as a consideration for shopping and of that number as much as 80% of customers will change their mind not to buy when there is a bad review regarding the product. Therefore, there are some basic things that you should pay attention to in advertising your business online, including detailed product information, product image quality and your sales reviews. Because with detailed product information, good quality and attractive product images and positive customer reviews can really help to increase your product sales and turnover. So, online reviews are very important for your business. You might also Read more articles about review if you want to know how to handle reviews better.
Here are some of the benefits of customer reviews:
As an evaluation
The response given by the customer to you, either in the form of a positive response or criticism, can be used as an evaluation material for the development of your business. So, you have to maintain your positive customer reviews and fix customer criticism to make it better in the future.
Fostering a level of customer trust in the seller
In doing business, maintaining trust between customers and sellers is very important. One of the ways you can maintain this trust is through online reviews. Because positive reviews from customers will increase the trust of other potential customers who want to see the quality of your business products. This will encourage them to buy your product.
Increase your store’s popular rating
Your online store gets positive reviews from customers, so these positive reviews increase your online store’s rating on Google. For ratings from Google, not only from your positive customer reviews but also from the number of reviews that are on your online store. So, you should always monitor the reviews and reviews on your online store, to increase the popularity of your store on Google.